Shipping & Returns

SHIPPING & RETURN POLICY

Returns Policy

 

Talk of the Town boutique, LLC Talk of the Town the name you love to say!

 

 **Customers are responsible for RETURN shipping unless the order was filled in error or defective.

 

 Talk of the Town is a Boutique for Confident women with Bold style.  The Boutique was born from an appreciation of self-expression mixed with a love of fashion. Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective November 1, 2020, we no longer allow returns or exchanges to ensure quality health and the safety of our customers. We thank you for your understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size. Please contact us at tottjax@gmail.com for any questions or concerns.


ORDER CANCELLATIONS

Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.  


ORDER PROCESSING TIME 

Our team is working hard to ensure your order gets fulfilled within a timely manner! Once an order is placed it takes 5-7 business days to ship out of our warehouse. 

 

Items Not Available for Expedited Shipping:

  • Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the ecommerce site. If the customer is purchasing in stock items with a preordered item, the order will not ship out until the entire order is ready to ship.
  • Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the warehouse.

WRONG ITEMS

We work hard to ensure accuracy among all of our orders however discrepancies can happen and our team will work to get your order taken care of! In the event that you received an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase! 


INCORRECT SIZE

We offer several avenues to identify what size would work for the client such as our; IG post, Fit Review, Style videos, Online Size Chart and Item Descriptions. If you are still in need of sizing and style assistance please contact our Customer Service line with assistance in placing your order. Once an order has been placed all purchases are final. No refunds. 


DAMAGED/ MISSING ITEMS 

Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 5 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.

 

CONTACT US

tottjax@gmail.com

904-294-4267