Shipping & Returns

Shipping & Returns Policy
 WITHIN THE US
ALL orders in the CONTINENTAL USA over $75.00 get FREE STANDARD SHIPPING.

Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!


You may select from Standard Shipping (2-10 business days), 3 Business Days, 2 Business Days, or 1 Business Day. Business days do not include weekends or holidays. Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. We use USPS for international and APO/FPO addresses. We use UPS exclusively for expedited orders.  If an order is expedited, a physical address will be needed since UPS cannot deliver to P.O. Boxes. We do not offer Saturday delivery for expedited orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. You will be contacted with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $7 if the order is under $75. Shipping is free for orders over $75.

3 Day Shipping
All 3 Business Days orders confirmed before 2:00 P.M. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. ET will be processed the following business day. 3 Business Days orders placed on Friday after 2:00 P.M. ET will be processed on Monday (excluding holidays). Cost is $12.
3 Business Days is not available for Alaska or Hawaii

2 Day Shipping
All 2 Business Days orders confirmed before 2:00 p.m. ET will be processed the same day pending credit card authorization and verification. Credit card authorization can take 24 hours for approval. 2 Business Days orders confirmed after 2:00 p.m. ET will be processed the following business day. Second Day Air orders placed on Friday after 2:00 p.m. ET will be processed on Monday (excluding holidays). Cost is $18.
2 Business Days is available for Alaska and Hawaii.

Overnight Shipping
Orders placed with 1 Business Day must be confirmed Monday through Friday (excluding holidays) before 2:00 p.m. ET. Credit card authorization and address verification must be obtained prior to shipping. Credit card authorization can take 24 hours for approval. Cost is $35.
1 Business Day is not available for Alaska or Hawaii 

Lost Packages

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed. 

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. 

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund. 

Signature Required

When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly. 

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

 

What is your return policy?

 

We accept returns for refund within 7 calendar days from the date you receive your order.

 

We accept returns for an online credit for non-final sale items up to 14 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact 904-294-4267 or  Lemonadeandsweetee@gmail.com.

Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

 If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

 

Jewelry, sunglasses, and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses, and hats are not returnable if they are in the sale section.

 Gift Cards and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 

 

Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

 

 

How should I send my return back?

Please refer to the Return Policy above, FAQ and online to ensure that your return meets the criteria stated.

 

If you choose to use the pre-paid UPS return label, please take it to UPS for delivery. We will have a record of the tracking number. The $5.00 for the return label will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

 

Please note that shipping and handling charges are not refundable. The cost of the return shipping of $5.00 will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Lemonade and Sweet Tee unless/B COCO we sent damaged or incorrect merchandise.

 

SEND RETURNS TO:

Lemonade and Sweet Tee Return Dept.
Order #_________________
1478 Riverplace Blvd #1404

Jacksonville, FL  32207

 

RETURN PACKAGING

Please return your item(s) in the original packaging. Please do not staple any bags as it can damage the item(s). 

 REFUNDS & PROCESSING TIME

Your return will be processed within 2-3 business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lemonade and Sweet Tee/B COCO

 

What if my package is refused or not delivered?

 

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

 

Overnight and 2nd Day Air: $18.00 return cost.

3 Day Shipping and Ground Shipping: $7.00 return cost.

 

If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

 

ORDER STATUS

 

What is the status of my order?

 

Please send an email to Lemonadeandsweettee@gmail.com and someone will contact you within 24 hours with the status.  

 

How do I change or cancel my order?

 

If you need to make any changes to your order, please call us at 904-294-4267 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm ET. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be canceled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

 

How do I know if my order was placed?

You will receive a verification email.


QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?


 If you believe that you have received defective merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please email or call us (904)-294-4267 between the hours of 9:00-5:00 Monday-Friday ET.